Frequently Asked Questions
Explore commonly asked questions in our FAQ section. Get the information you need quickly and efficiently.
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Q: What is EV Retails?
A: EV Retails is an online lifestyle store offering a curated selection of products—from elegant jewellery and lab-grown diamonds to home furniture, décor, beauty items, and pet supplies.
Q: What makes EV Retails unique?
A: We combine style, functionality, and quality across multiple categories, helping customers experience every moment with carefully chosen items.
Q: What types of products can I find on EV Retails?
A: You’ll find home accessories, furniture, décor, lighting, jewellery, lab-grown diamonds, beauty products, and pet supplies for dogs and cats.
Q: Are your diamonds lab-grown or natural?
A: We carry lab-grown diamond jewellery. Each listing will clearly state “lab-grown” .
Q: Do you offer furniture for both indoor and outdoor spaces?
A: Yes. Our collection includes beds, sofas, cabinets, office desks, and outdoor sets with accessories.
Q: How can I place an order?
A: Simply browse our collections, add items to your cart, and proceed to checkout.
Q: What payment methods do you accept?
A: We accept major credit and debit cards as well as secure online payment options.
Q: Can I modify or cancel my order after placing it?
A: Orders can be updated or canceled before shipment. Please contact customer support as soon as possible.
Q: How long does shipping take and what are the costs?
A: Shipping times and costs depend on your location and product; estimates are shown at checkout.
Q: Do you ship internationally?
A: No, EV Retails ships to most regions in USA. Shipping availability and costs are shown at checkout.
Q: How long does delivery take?
A: Standard shipping times vary depending on your location and product category; estimated delivery times appear at checkout.
Q: How can I track my order?
A: Once your order ships, you’ll receive an email with a tracking link.
Q: What is your return policy?
A: Returns are accepted within a specified period if the item is unused and in its original packaging. Details are available on our Returns page.
Q: How can I contact you if I have questions?
A: Use our “Contact Us” page, we’ll respond within [24-48] hours.